_navigating-difficult-issues-with-peers-staff-amp-clients-dr-andrew-heys-92.jpg "Navigating Difficult Issues with Peers, Staff & Clients, Dr Andrew Heys \ from bd full school Video Screenshot Preview")
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⏲ Duration: 29 min 53 sec
✓ Published: 08-Dec-2018
✓ Published: 08-Dec-2018
Description:
License is for single fee earner to access CPD session for 12 months.nnLearning Outcomesn1. Reflect on their own needs, interests and feelings in a key relationship or situation and set conversation goals or action plans with timelinesn2. Apply some opening up strategies to create the time and opportunity for constructive conversations and to set the scene and open the dialogue positively.n3. Steer a conversation toward an objective and rational stance while at the same time remaining empathetic
License is for single fee earner to access CPD session for 12 months.nnLearning Outcomesn1. Reflect on their own needs, interests and feelings in a key relationship or situation and set conversation goals or action plans with timelinesn2. Apply some opening up strategies to create the time and opportunity for constructive conversations and to set the scene and open the dialogue positively.n3. Steer a conversation toward an objective and rational stance while at the same time remaining empathetic
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