Managing Challenging Patrons: Security for the New Library Environment from humor ala Watch Video

⏲ Duration: 35 min 66 sec
✓ Published: 21-Jan-2016

Description:
Every library encounters challenging situations with patrons who seem eccentric, entitled or possibly even aggressive. We all know who they are. In this one hour webinar, Dr. Steve Albrecht, one of the leading national experts on library safety and security, will guide you through managing these challenging patrons effectively, efficiently, and without creating major disruptions in your library environment. Author of the new ALA book, Library Security: Safer Facilities, Better Communication (lin